Return and Refund Policy

Last Updated: 25-02-2023

Thank you for shopping with Brighton Hove Shop. As a wholesale-based business, we strive to provide high-quality products and excellent customer service. Please review our Return and Refund Policy carefully before making a purchase.

1. Eligibility for Returns

We accept returns only under the following conditions:

  • The item is defective or damaged upon delivery.
  • The item received is incorrect or does not match the order.
  • Returns must be requested within 7 days of delivery.
  • The item must be unused, in its original packaging, and in resalable condition.
  • Clearance and sale items are non-returnable.

2. How to Request a Return

To initiate a return, please follow these steps:

  • Contact us at info@brightonhove.shop with your order number, details of the issue, and photos (if applicable).
  • Await approval from our customer service team before shipping the item back.
  • Return shipping costs are the responsibility of the customer unless the return is due to our error.

Return Address:
Sopar So Good Ltd
Unit 3 Bugbrooke Fields Business Park
Bugbrooke Road, Kislingbury
Northamptonshire, England, NN7 4UF

3. Refund Policy

Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund:

  • Approved Returns: Refunds will be processed within 7-10 business days to the original payment method.
  • Rejected Returns: If the item does not meet our return conditions, it will be sent back to the customer at their expense.
  • Shipping Fees: Original shipping charges are non-refundable.

4. Exchanges

We do not offer direct exchanges. If you need a replacement, please return the item following the return process and place a new order.

5. Damaged or Defective Items

If you receive a defective or damaged product, contact us immediately at info@brightonhove.shop with order details and photos for a resolution. We will cover return shipping costs for verified defective items.

6. Cancellations

Orders cannot be canceled once they have been processed and shipped. If your order has not yet been processed, you may request a cancellation by contacting us as soon as possible.

7. Contact Information

If you have any questions about our Return and Refund Policy, please reach out to us:

Company Name: Sopar So Good Ltd
Address: Unit 3 Bugbrooke Fields Business Park, Bugbrooke Road, Kislingbury, Northamptonshire, England, NN7 4UF
Email: info@brightonhove.shop
Phone: +44 7928 001564

By making a purchase from our website, you agree to this Return and Refund Policy.